Get in touch today

Getting in touch with our team is simple. We offer two convenient ways to reach our dedicated support specialists.

Complete the Contact Form below or email us directly at support@kemfon.co.uk.

Whatever your query, our team is on hand to provide the clear, expert guidance you need as quickly as possible.

We look forward to hearing from you. Please note that we usually respond within 24 hours.

We are committed to making our website accessible to everyone. If you encounter any accessibility barriers — whether anticipated or already affecting your experience — we encourage you to let us know promptly.

We also welcome reports of any technical faults, such as broken links or page errors. When getting in touch, please include as much detail as possible — the page affected, a description of the issue, and any relevant steps to reproduce it — so that our team can investigate and resolve the matter without delay.

Your feedback is invaluable in helping us maintain a seamless, inclusive experience for all users. Please use the Contact Form above or email us directly at support@kemfon.co.uk.

We take every report seriously and will work swiftly to address any issues raised.

Frequently asked questions

The umbrella is reinforced with 9 premium fiberglass and stainless-steel ribs, engineered to resist canopy inversion. The ribs flex with the wind rather than fighting it, helping prevent the canopy from flipping inside out in heavy rain and fierce winds.

The premium waterproof canopy is engineered to shield against rain, hail, snow, and wind, making it suitable for all seasons and weather conditions.

It weighs just 397g and folds down to a compact 29cm, making it easy to slip into any backpack, handbag, luggage, or glove compartment without taking up significant space.

Yes — it features automatic open and close functionality, allowing quick, convenient one-handed operation at the press of a button.

It comes complete with a wrist loop and a protective waterproof sleeve.

The umbrella opens to a 42-inch (approximately 107cm) arc canopy, providing good coverage for one person or a couple whilst close together.

Yes — its sleek design and ergonomic rubberised grip handle are styled to be gender-neutral and suitable for everyday commuters and travellers alike.

Wipe with a dry cloth and allow it to dry completely before folding it away. Store it in a dry place to avoid mildew or damage to the canopy fabric over time.

All orders are processed within 1–2 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

UK orders will be delivered between 3 and 5 working days after being placed.

You will receive a confirmation email once your order has been placed, and another notification when your order has been shipped. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

For full information, please visit our dedicated Shipping Policy page.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

For full information, please visit our dedicated Return Policy page.